Refund policy

 

Refund Policy

At JMTR | Jeometry Store, all products are made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of receiving the item.

To request a replacement or refund, email us at:
support@jmtrjeometry.store

Please include:
• Your order number
• A brief description of the issue
• Clear photos of the damaged or defective item

Once the issue is reviewed and approved, we will offer a replacement or a refund at no additional cost.

Lost Packages

If your order is lost in transit, please contact us so we can investigate the issue with the shipping carrier.

Refund Processing

Approved refunds are processed back to the original payment method. Processing times may vary depending on your payment provider.

EU Customers

According to EU consumer protection laws, the right of withdrawal does not apply to custom-made or made-to-order products. All items sold by JMTR | Jeometry Store are produced on demand.

Contact

If you have any questions regarding refunds or replacements, please contact us at:
support@jmtrjeometry.store